We've compiled the questions our support team hears most often — covering registration, Pix, withdrawals, Brasileirão betting, Live Casino, the VIP Program, and responsible gambling. If you don't find your answer here, our chat is available 24/7 in Portuguese.
Click any category to jump straight to those questions, or use the search below to find exactly what you need.
Beyond answering your questions, here are the six reasons 87app is the go-to choice for regular bettors in Brazil.
Pix deposits and withdrawals are available 24 hours a day, including late nights, weekends, and public holidays. From R$ 10.00, funds are credited instantly — no queue, no fee, with any Pix-enabled bank.
Full coverage of Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, volleyball (Superliga), basketball (NBB), UFC, and e-sports. Dozens of markets per match, live betting with Cash Out, and competitive odds.
Weekly cashback credited every Monday with no wagering requirements. You start at Bronze when you sign up and move up to Silver, Gold, Platinum, and Black based on your betting volume. Cashback available for immediate withdrawal via Pix.
Baccarat, European roulette, and blackjack with real dealers in high-quality streaming — same account, same balance as Sports Betting. Slots with transparent RTP and crash games available anytime.
Real agents available 24 hours via the platform chat — not a bot. Questions about withdrawals, Pix, the VIP Program, betting, or responsible gambling are answered with an average wait time of 2 minutes.
256-bit SSL encryption on all communications, compliance with the LGPD (Law No. 13,709/2018), 2FA available for login, and free responsible gambling tools — deposit limits, account pause, and permanent self-exclusion.
If you didn't find the answer you were looking for above, our support team is available 24 hours a day, 7 days a week, in Portuguese.
The fastest way to reach our team. Click the chat icon on the platform and you'll be connected to a human agent in Portuguese.
Available now — 24/7For matters that require more detail or document attachments — Pix receipts, identity documents for verification, or formal communications.
contato@87app.best — response within 4hBrowse 87app's content pages for an in-depth look at each product — deposits, withdrawals, the VIP Program, responsible gambling, and much more.
Available now87app is a Sports Betting and online casino platform built for Brazilian users — people who follow the Brasileirão on their phones, bet on Libertadores games live, play baccarat in the Live Casino after work, and want to withdraw via Pix without any hassle. This FAQ page was created to answer the real questions that reach our support team every day, clearly and straight to the point.
If you're just getting started, the first step is to create your account — it's free, takes under 2 minutes, and requires no documents at sign-up. From there, the minimum deposit via Pix is R$ 10.00, with funds hitting your account in up to 30 seconds. You'll then have access to everything on the platform: Sports Betting on Brasileirão and Libertadores, Live Casino, slots, crash games, and the VIP Program, which starts automatically at the Bronze level.
Pix is by far the most popular method among 87app users for both deposits and withdrawals — and it's easy to see why. It works 24 hours a day, funds land in seconds, every bank in Brazil supports it (Nubank, Itaú, Bradesco, Banco do Brasil, Banco Inter, Caixa, Santander, C6 Bank, and more), and there are no fees. To deposit, generate a QR Code inside 87app and pay through your banking app. To withdraw, enter your CPF Pix key and the funds arrive in under 30 seconds.
The one important rule about Pix at 87app: both deposits and withdrawals must be made through an account registered under the same CPF as the 87app account holder. This is standard on any regulated platform in Brazil and is there to protect you — it prevents third parties from depositing into or withdrawing from your account without authorization.
For fans of Brazilian football betting, 87app offers full Brasileirão Série A coverage across every round — final result, Asian handicap, over/under goals, both teams to score, corners, cards, correct score, first goalscorer, and dozens of other markets. The Copa do Brasil is covered from the early stages, as are the Libertadores and Sul-Americana.
Live betting is one of the platform's strongest features — follow the match and place bets with odds that update minute by minute, with Cash Out available to close your bet before the final whistle. If you're tracking a Brasileirão round on a Saturday afternoon with several games running at once, 87app displays all live markets on a single screen so you never have to jump between sections. Check today's tips in the Tips.
One of the most common questions our support team receives about the VIP Program is whether the cashback has a rollover. The answer is no. 87app's weekly cashback is credited every Monday with no wagering requirements before withdrawal. This sets it apart from most bonus and loyalty programs on other platforms, where a bonus can only be withdrawn after betting the amount a certain number of times.
At 87app, your VIP cashback hits your balance every Monday and you decide what to do with it: withdraw via Pix instantly or use it to bet on the next Brasileirão match. No deadline, no conditions. The cashback percentage grows with your level — Bronze has the lowest rate, Black has the highest. From Platinum onwards, each user gets access to a dedicated VIP manager available via chat with top priority.
87app takes responsible gambling seriously. It's not just a section on the site added for show — these are working tools any user can activate at any time, no approval or justification required. Set a daily, weekly, or monthly BRL deposit limit. Take a temporary break of 24 hours, 7 days, or 30 days. Or choose permanent self-exclusion if you need a definitive solution.
Betting on the Brasileirão, playing slots, or joining a live baccarat table is a legitimate form of entertainment — but any leisure activity involving money can become a problem when it goes too far. 87app wants users who bet with a healthy lifestyle, not compulsive bettors. All the responsible gambling tools are available on the Responsible Gambling. If you need more urgent help, CVV is available at 188, free of charge, 24 hours a day.
If your question isn't answered here, our support chat is available 24 hours a day in Portuguese. You can also check the Terms and Conditions and the Privacy Policy for regulatory and data-related matters.